Return

RETURN POLICY

Purchasing through our online shop: If you buy from Denmark and want to revoke the purchase from our online shop, you can exchange or return your purchase within 14 days from the date on which you received the goods. If you buy from another country within the EU, the exchange and return period, which is stated by the law of your country, applies.
If you buy from a country outside the EU, you cannot revoke your purchase.

Should you wish to return your goods, you need to send the products back to our central warehouse. The purchase price will only be refunded after receipt of the returned goods.

If you wish to return the product, please contact Small World prior to shipment in order to get a return number. The returned goods must correspond to the state and the amount of the original delivery. The original packaging also needs to be returned. You will bear the return costs.

Return address:
Smallworld-Concepts
Att. Jens Kofoed

Solvaenget 11, Nyker

DK- 3700 Rönne
Denmark

DEFECTIVE PRODUCTS

We kindly advice You to check your products on arrival.

If an item purchased at www.smallworld-concpets.com online shop is defective or damaged in transport, please contact Small World at mail@smallworld-concepts.com.

We will make sure to solve the problem immediately. Our  warranty does not cover defects, damage or wear directly or indirectly caused by misuse, poor maintenance, or tampering.