Terms & Conditions

TRADE TERMS OF WWW.SMALLWORLD-CONCEPT.COM Online-shop

(HEREAFTER SMALL WORLD)

1. TRADE TERMS

Terms & Conditions apply under the Danish Sale of Goods Act.

2. ORDER CONFIRMATION

The order confirmation / receipt is the last step in the order process and we recommend you to print it immediately after your purchase.  An invoice is attached to your shipment and needs to be presented with any exchange or complaint. For additional security, we also send your order confirmation to your e-mail address. If you do not receive the e-mail, it might have been caught by your spam filter and you should contact us.

3. PRICES & PAYMENT

All prices in the shop are incl. 25% Danish VAT. SMALL WORLD has the right to amend prices at any time. The price that is valid on the date of your order applies. We accept the following credit cards: Dankort - Mastercard - Visa - Paypal. Your payment information is approved via an encrypted SSL (Secure Socket Layer), which means that your purchase is completely safe without any third party being able to access any personal information. The verification of payment is made by Heidelberger Payment Gmbh and the bank. SMALL WORLD does not have access to this information either. The amount of money for your purchase will be deducted when ordering. The amount of money withdrawn cannot exceed the authorized amount of your purchase.

VAT

If you order from a country outside the EU, the order is supplied without VAT, i.e. you can deduct 25% from all prices in the web shop.
However, please note that VAT valid in your country will be added to the value of the goods before those are delivered to you. Also customs may apply for delivery.
If you order from an EU country, you must pay VAT. If you order from an EU country as a registered company, you do not pay VAT when you enter your VAT registration number.
We are pleased to provide an offer including customs to our customers in Norway. Please send your request to mail@smallworld-concepts.com.

4. DELIVERY & SHIPPING COSTS

Shipping Prices

We have a set shipping price per purchase based on product-type and country to deliver. In case of an order in combination with other product groups, You will only pay the set shipping cost on the most expensive product type.

Country Textiles Bulky items* Furniture
Austria 10 €  20 €  100 € 
Belgium 10 €  20 €  100 € 
Czech Republic 20 €  30 €  150 € 
Denmark 25 kr.  50 kr.  100 kr. 
Estonia 30 €  50 €  200 € 
Finland 10 € 20 €  100 € 
France 20 €  30 €  150 € 
Germany 10 €  20 €  100 € 
Great Britain 30 €  50 €  200 € 
Hungary 20 €  30 €  150 € 
Italy 30 €  50 €  200 € 
Latvia 30 €  50 €  200 € 
Lithuania 30 €  50 €  200 € 
Luxembourg 10 €  20 €  100 € 
Netherlands 10 €  20 €  100 € 
Poland 20 €  30 €  150 € 
Slovakia 20 €  30 €  150 € 
Slovenia 20 €  30 €  150 € 
Spain 30 €  50 €  200 € 
Sweden 10 €  20 €  100 € 

* Chair, Couch, Office Chair, Table, Bedside table, Container on wheels, Beanbags and Rugs. 

The shipping costs on the site are automatically calculated by volume. Due to strong variations in international freight rates, we reserve the right to amend the costs accordingly. We reserve the right to refuse orders from abroad, in case the risks and costs seem disproportionately high.

Shipping to other countries

To all our customers in other countries, we are pleased to make an offer incl. shipping. Please contact us on mail@smallworld-concepts.com

How do we deliver?

Our textiles and small furniture are sent as packages by the Danish post office, UPS or DHL. All other furniture will be delivered by freight forwarding companies specialized in furniture transport. We do not have a specific forwarder to ship abroad, but will contact you as soon as the goods are on the way to you. Also, we will endeavor, where possible, to send you the tracking number by e-mail.
We strive to provide the fastest possible delivery. We ship goods once a week. The delivery time within Denmark is approximately 3-7 days and 7-21 days for other European countries. The delivery times stated are approximate and can be delayed due to strikes, transport barriers or lack of deliveries from our suppliers.

Important information

Unfortunately a product can be damaged during shipping. In case of transport damages, please infom the forwarder. If the transport damages is visible at the time of delivery You can refuse to accept the product. Please inform us on email mail@smallworld-concepts.com with a description of damages 

5. RESERVATIONS

Small World Outlet makes reservations for typos, price changes, supply shortages and availability.

6. CONFIDENTIALITY & SECURITY POLICY

We are responsible for the information you provide us. We store information (entered name, address, phone no. and e- mail) to carry out your order if you purchase through our site. We also reserve the right to store your information in order to facilitate your data entry when visiting next (cookies). We will delete your information as soon as it is no longer relevant, or after a maximum of 5 years.

You are entitled to get access to stored personal data upon request, and according to Data Protection Act, you have the right to object to the registration. If the information is inaccurate, incomplete or irrelevant, you have the right to request that the information be corrected or deleted.
We shall not reveal information about yourself or your purchase to third parties unless we are required to do so by applicable law.

7. RETURN POLICY

Purchasing through our online shop: If you buy from Denmark and want to revoke the purchase from our online shop, you can exchange or return your purchase within 14 days from the date on which you received the goods. If you buy from another country within the EU, the exchange and return period, which is stated by the law of your country, applies.
If you buy from a country outside the EU, you cannot revoke your purchase.

Should you wish to return your goods, you need to send the products back to our central warehouse. The purchase price will only be refunded after receipt of the returned goods.

If you wish to return the product, please contact Small World prior to shipment in order to get a return number. The returned goods must correspond to the state and the amount of the original delivery. The original packaging also needs to be returned. You will bear the return costs.

Return address:
Small World Concepts
Bodalen 9
DK- 8643 Ans By
Denmark

8. DEFECTIVE PRODUCTS

We kindly advice You to check your products on arrival.

If an item purchased at www.smallworld-concpets.com online shop is defective or damaged in transport, please contact Small World at mail@smallworld-concepts.com.

We will make sure to solve the problem immediately. Our  warranty does not cover defects, damage or wear directly or indirectly caused by misuse, poor maintenance, or tampering.

9. TRANSPORT DAMAGE

All packages we handle are insured by us. Please report to the carrier in case you should discover any damage to the package before opening. The transport company will take care of all formalities.

10 LAW AND JURISDICTION

These terms and conditions and the deliveries are subject to Danish law. Any disputes shall be presented through the courts in Viborg, Denmark.